Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Steelmade via e-mail at info@steelmadeusa.com within three (3) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
DO NOT RETURN USED ITEMS.
Steelmade provides a 30 day return window from the date of purchase where items in new and unused condition may be returned for a refund for any reason. For discretionary returns that are not a result of a Steelmade error, return shipping charges are deducted from the refund amount and returns are subject to a 10% restocking fee.
Restocking fees explanation: while we offer free shipping on most items, the average shipping cost on orders containing Flat Tops range from $20-$40 due to the size and weight of the shipments. The 10% restocking fee is charged to help offset some of this outbound shipping cost and replacement of the packaging.
Any shipments sent collect on delivery will not be accepted. Please note that all product bundles on our website are sold as a complete unit, and partial returns will not be accepted.
Returns must be returned in their original packaging (excluding outer shipping box) with all included accessories.
USED ITEMS ARE NOT ELIGIBLE FOR RETURN
No returns or exchanges may be made after 30 days.
NOTE: CUSTOM ORDERS CAN NOT BE RETURNED
Returns must be received in original condition within 10 days of authorization of return. Refunds will be issued once the product has been received and inspected by Steelmade Customer Service. Please allow up to 5 business days for returns to be processed.
Contact customer support via email at info@steelmadeusa.com to request a Return Merchandise Authorization and a return label. Returns sent without an RMA will not be accepted.
You are responsible for making sure the items being returned are well packaged. Poorly packaged items that result in damage may not qualify for a refund. Please make sure that the original packing list is included inside the box for accurate processing.
We will accept cancellation of your order for items that have not shipped or that are on back order. Once an item has shipped, cancellation is not possible. Custom and special order items cannot be cancelled.
Shipments that are refused by customers will be considered a discretionary return and subject to a 10% restocking fee. In addition, when a shipment is refused by the customer it incurs a return shipping charge from the carrier. To cover this cost, the incurred amount will be deducted from any refunds issued to the customer. This return shipping charge is imposed by the carrier and is beyond our control. If you receive a shipment that appears to be damaged - do not refuse delivery. Rather, accept the shipment and contact our customer support team for assistance. We have solutions available that provide quicker resolutions and are more cost effective than refusing the shipment.
